Human resources over the years recognized as a major advantage in operations in many sectors, as well as in tourism. Tourism is being developed using the good offices of the employees either in the hotel, bars, restaurants, supermarkets up to a renters. Exactly people- residents or employees in the destination, create the impression on the people - visitors of the place and influence the positive and negative experiences that guests achieve during their stay. Because of this it has been recognized the importance of investing in human resources, education and training people to improve tourist services and offers. Therefore, it is task of all branches of the tourism properly educate employees, and choose the best that will attract guests with their kindness and positivity. The hotel is a word of wide meaning, this term includes many people of different professions, knowledge and interest collected in one place, in one large building, on one or more floors, or have the same goal. Because of this diversity jobs hotel should have a good organization of these operations, quality leadership and coordination of all activities in order to fulfill its purpose. In today's fierce competition hotels should follow trends, and educate employees and explore what guests want, because their wishes change every year. Also services should be available through modern communication channels, and constantly need to follow trends on the Internet as the biggest and most popular advertiser today. The great majority of information is exchanged via the Internet and there are available criticism and compliments of every hotel, every city, services, etc. Therefore service should be constantly improve.