Effective public administration is one of the preconditions for conducting and improving business activity in the country. Efficient and modern public administration is achieved through a series of reforms that are planned for the long - term. It is clear that the public administration does not enjoy the trust of the citizens, and that it needs radical changes. There are too many problems in the public sector, so it is necessary to start immediately with the reorganization. A thorough analysis would give us an insight into where the changes are most needed and most urgent. The purpose of this paper is to establish where are the biggest problems of the public sector, as well as to make public administration more efficient: through making changes to the Law, with people in the administration, digitalization, stricter supervision and control, so that public administration can truly become a service for citizens.