Tourism started with a stranger travelling to an unknown place where he was not understood. Society today has many norms and rules which individuals should keep in mind. The language an individual speaks is unique and adapted in different ways, whether learned since childhood or in later years. There are various ways to transfer a wanted message. We can look at the way we transmit messages as direct or indirect. In the working environment, there are slightly different rules depending on the organization, workplace, and colleagues. Managers need to be careful about how they convey the message, to be as direct as they can, and to create a positive working atmosphere for everyone. The history of modern language and culture is still in development, but the first beginnings were not at all easy. Our ancestors have left us a lot of room to develop because each generation contributes to the evolution of language. Emotional intelligence is like an auxiliary tool. While communicating we can anticipate someone's attitude, thinking, and prepare for any sudden situation.