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MODELI UPRAVLJANJA KVALITETOM
Manuela Matešić (2017)
Polytechnic of Sibenik
Management
Cite this document

Matešić, M. (2017). MODELI UPRAVLJANJA KVALITETOM (Undergraduate thesis). Retrieved from https://urn.nsk.hr/urn:nbn:hr:143:999623

Matešić, Manuela. "MODELI UPRAVLJANJA KVALITETOM." Undergraduate thesis, Polytechnic of Sibenik, 2017. https://urn.nsk.hr/urn:nbn:hr:143:999623

Matešić, Manuela. "MODELI UPRAVLJANJA KVALITETOM." Undergraduate thesis, Polytechnic of Sibenik, 2017. https://urn.nsk.hr/urn:nbn:hr:143:999623

Matešić, M. (2017). 'MODELI UPRAVLJANJA KVALITETOM', Undergraduate thesis, Polytechnic of Sibenik, accessed 28 March 2020, https://urn.nsk.hr/urn:nbn:hr:143:999623

Matešić M. MODELI UPRAVLJANJA KVALITETOM [Undergraduate thesis]. Šibenik: Polytechnic of Sibenik; 2017 [cited 2020 March 28] Available at: https://urn.nsk.hr/urn:nbn:hr:143:999623

M. Matešić, "MODELI UPRAVLJANJA KVALITETOM", Undergraduate thesis, Polytechnic of Sibenik, Šibenik, 2017. Available at: https://urn.nsk.hr/urn:nbn:hr:143:999623

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Metadata
TitleMODELI UPRAVLJANJA KVALITETOM
Title (english)Quality management models
AuthorManuela Matešić
MentorDivna Goleš (mentor)
GranterPolytechnic of Sibenik
(Management)
Šibenik
Defense date and country2017-09-28, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Organization and Management
Abstract
U radu se obrađuju modeli upravljanja kvalitetom. Model upravljanja kvalitetom označava pristup implementaciji sustava upravljanja kvalitetom te je zadaća svake poslovne organizacije odabrati model upravljanja kvalitetom koji je sukladan tipu djelatnosti kojom se organizacija bavi, vrsti proizvoda i usluga koje pruža te sektoru u kojem djeluje. U radu su prikazani sveobuhvatni modeli upravljanja kvalitetom Malcolm Baldridge, ISO 9000 ff, EFQM, Six Sigma i TQM kao i modeli upravljanja kvalitetom koji su posebno prilagođeni za potrebe neprofitnih organizacija, a to su modeli PQUASSO i SOKNO. Temeljni zaključak rada je da ne postoji idealni model upravljanja kvalitetom već je prilikom odabira modela upravljanja kvalitetom nužno postići optimalan sklad između značajki poduzeća i značajki modela upravljanja kvalitetom
Abstract (english)
The features of quality management models are the theme of the research. A quality management model is related to approach that company uses in order to implement a quality management system, and a task of each organization is to select a quality management model that is consistent with the type of activity the organization deals with, the type of products and services it provides and sector in which it operates. This paper presents comprehensive Malcolm Baldridge, ISO 9000 ff, EFQM, Six Sigma and TQM quality management models as well as quality management models tailored to the needs of non-profit organizations, namely PQUASSO and SOKNO models. The basic conclusion is that there is no ideal quality management model, but when selecting a quality management model, it is necessary to achieve the optimal harmony between the company's features and the quality management model features.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:143:999623
Study programmeTitle: Management; specializations in: Tourism Management, Information Management
Course: Tourism Management
Study programme type: professional
Study level: undergraduate
Academic / professional title: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of usehttp://rightsstatements.org/vocab/InC/1.0/
Created on2017-10-11 11:04:43