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master's thesis
STANDARDI USLUGE HRANE I PIĆA U HOTELU S 5 ZVJEZDICA NA PRIMJERU LE MERDIEN LAV
2016. urn:nbn:hr:143:976438
Šerić, Ivona
Polytechnic of Sibenik

Cite this document

Šerić, I. (2016). STANDARDI USLUGE HRANE I PIĆA U HOTELU S 5 ZVJEZDICA NA PRIMJERU LE MERDIEN LAV (Master's thesis). Retrieved from https://urn.nsk.hr/urn:nbn:hr:143:976438

Šerić, Ivona. "STANDARDI USLUGE HRANE I PIĆA U HOTELU S 5 ZVJEZDICA NA PRIMJERU LE MERDIEN LAV." Master's thesis, Polytechnic of Sibenik, 2016. https://urn.nsk.hr/urn:nbn:hr:143:976438

Šerić, Ivona. "STANDARDI USLUGE HRANE I PIĆA U HOTELU S 5 ZVJEZDICA NA PRIMJERU LE MERDIEN LAV." Master's thesis, Polytechnic of Sibenik, 2016. https://urn.nsk.hr/urn:nbn:hr:143:976438

Šerić, I. (2016). 'STANDARDI USLUGE HRANE I PIĆA U HOTELU S 5 ZVJEZDICA NA PRIMJERU LE MERDIEN LAV', Master's thesis, Polytechnic of Sibenik, accessed 27 March 2023, https://urn.nsk.hr/urn:nbn:hr:143:976438

Šerić I. STANDARDI USLUGE HRANE I PIĆA U HOTELU S 5 ZVJEZDICA NA PRIMJERU LE MERDIEN LAV [Master's thesis]. Šibenik: Polytechnic of Sibenik; 2016 [cited 2023 March 27] Available at: https://urn.nsk.hr/urn:nbn:hr:143:976438

I. Šerić, "STANDARDI USLUGE HRANE I PIĆA U HOTELU S 5 ZVJEZDICA NA PRIMJERU LE MERDIEN LAV", Master's thesis, Polytechnic of Sibenik, Šibenik, 2016. Available at: https://urn.nsk.hr/urn:nbn:hr:143:976438

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Metadata
TitleSTANDARDI USLUGE HRANE I PIĆA U HOTELU S 5 ZVJEZDICA NA PRIMJERU LE MERDIEN LAV
Title (english)STANDARDS OF FOOD AND BEVERAGE SERVICE IN A FIVE STAR HOTEL WITH AN EMPHASIS ON LE MERIDIEN LAV
AuthorIvona Šerić
MentorNikolina Gaćina (mentor)
GranterPolytechnic of Sibenik
Šibenik
Defense date and country2016-11-04, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Trade and Tourism
Abstract
Potrebe gostiju se neprestano mijenjaju, a zaposleni u hotelu su oni koji prate te trendove. Konkurencija je velika i stalno raste i zbog toga zaposlenici koji radi u hotelima s pet zvjezdica se moraju konstantno usavršavati i napredovati u svom poslu da zadrže status vrhunske usluge. Ključ je odnos prema gostima. Kompanije koje investiraju u svoje zaposlenike, investiraju i u hotel jer time pokazuju pozitivan rast, što se cijeni i zaposlenici rjeđe napuštaju te kompanije. Vrhunska usluga je ona usluga gdje su gostu ispunjene sve želje i potrebe pri tome misleći na važnost kvalitete pružanja usluge. Kada su gosti sretni i zadovoljni, oni se ponovno vračaju u hotel. Da bi usluga pravovaljano bila implementirana, moraju se poštovati određeni standardi koji su potrebni da se isporuči vrhunska usluga hotela s pet zvjezdica. Stupanj usluge koju gost dobije, ovisi o vještinama zaposlenika, njegovoj osobnosti, iskustvu i radu u timu.
Abstract (english)
Guest needs are constantly changing, and the staff at the hotel are those who follow the trends. Competition is intense and constantly growing and therefore the employees who work in the hotels with five stars have to constantly improve and move forward in their work to maintain the status of premium service. The key is the attitude towards guests. Companies that invest in their employees, and investing in the hotel to have positive growth, which is valued and employees rarely leave the company. Excellent service is service where guests s all the wishes and needs are acomplished,the same time referring to the importance of quality of service. When guest are happy and satisfied, they come back to the hotel. To implement the service in right way, the standards need to be achived and delivered with top service in five star hotel. The service that guest recives, it depends of skills of employees, their personality, experience and ability to work in team.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:143:976438
Study programmeTitle: Management
Study programme type: professional
Study level: specialist graduate
Academic / professional title: stručni/a specijalist/specijalistica menadžmenta (stručni/a specijalist/specijalistica menadžmenta)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2017-10-11 09:10:24