master's thesis
DECOUPLING ON THE FRONT AND BACK OFFICE IN THE SERVICE PROCESSES ON THE EXAMPLE OF BUSINESS BANKING

Antonio Burazer (2016)
Polytechnic of Sibenik
Management
Metadata
TitleRASPODJELA POSLOVA NA PREDNJI I STRAŽNJI URED UUSLUŽNOM PROCESU NA PRIMJERU POSLOVNOG BANKARSTVA
AuthorAntonio Burazer
Mentor(s)Željko Deković (thesis advisor)
Abstract
Usluga je vrsta ekonomske aktivnosti koja je nematerijalna/neopipljiva, ne skladišti se i ne rezultira vlasništvom. Banka je podijeljena na tri dijela, osim front office-a koji je zadužen za direktan kontakt s klijentom i back office-a koji služi kao potpora funkcioniranju front officea, također postoji i middle office. Podjela poslova na poslove prednjeg ureda gdje se odvija interakcija s klijentom i poslove stražnjeg ureda gdje se odvijaju svi popratni poslovi naziva se razdvajanje.
Keywordsfront office back office decoupling service
Parallel title (English)DECOUPLING ON THE FRONT AND BACK OFFICE IN THE SERVICE PROCESSES ON THE EXAMPLE OF BUSINESS BANKING
Committee MembersDivna Goleš (committee chairperson)
Jasmina Sladoljev (committee member)
Željko Deković (committee member)
GranterPolytechnic of Sibenik
Lower level organizational unitsManagement
PlaceŠibenik
StateCroatia
Scientific field, discipline, subdisciplineSOCIAL SCIENCES
Economics
Study programme typeprofessional
Study levelspecialist graduate
Study programmeManagement
Academic title abbreviationSruč.spec.oec.
Genremaster's thesis
Language Croatian
Defense date2016-06-21
Parallel abstract (English)
Service is a type of economic activity that is intangible, is not stored and does not result in ownership. A financial services company is logically broken up into three parts: the front office includes sales personnel and corporate finance, the middle office manages risk and IT resources, and the back office provides administrative and support services. This breaking up to parts is called decoupling.
Parallel keywords (Croatian)front office back office razdvajanje usluga
Resource typetext
Access conditionAccess restricted to students and staff of home institution
Terms of usehttp://rightsstatements.org/vocab/InC/1.0/
URN:NBNhttps://urn.nsk.hr/urn:nbn:hr:143:692485
CommitterNives Paškov Milošević