Mediation is a conflict resolution method that is use din order to avoid lenghty court trial. Mediation in Croatia regulates Conciliation Act (Official Gazette 18/11) from 2003. the law regulates the method od keeping the conflict mediation, who can be a mediator, and the way in which intervention can be implemented. Transmission is also used by menagers of large organizations to maintain good relationships within the organization. Menagers use one of the four basic forms of intervention within the organization: menagerial intervention, self-mediation, team intervention and preventive intervention. Mediation is a particular advantage over litigation because it is faster and cheaper, the agreement shall be made to the mutual satisfaction of employees in the process, the basis for establishing better interpersonal relations and further cooperation. Most important of all, the entire process is confidential and without the consent of the employee data can not be released to the public. The outcome of the proceedings depends on access to employees. During the process expressed strong emotions. The problem arises when one of the staff aggressive and try to reach an agreement coercive tactics. It is essential that such an employee accessed calm and not let him intimidate because it does not lead to a solution of the dispute to the satisfaction of both parties. The manager throughout the process must remain calm ethnicity.