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undergraduate thesis
NAGRADE ZA KVALITETU
2016. urn:nbn:hr:143:256357
Kraljević, Petra
Šibenik University of Applied Sciences
Management

Cite this document

Kraljević, P. (2016). NAGRADE ZA KVALITETU (Undergraduate thesis). Šibenik: Šibenik University of Applied Sciences. Retrieved from https://urn.nsk.hr/urn:nbn:hr:143:256357

Kraljević, Petra. "NAGRADE ZA KVALITETU." Undergraduate thesis, Šibenik University of Applied Sciences, 2016. https://urn.nsk.hr/urn:nbn:hr:143:256357

Kraljević, Petra. "NAGRADE ZA KVALITETU." Undergraduate thesis, Šibenik University of Applied Sciences, 2016. https://urn.nsk.hr/urn:nbn:hr:143:256357

Kraljević, P. (2016). 'NAGRADE ZA KVALITETU', Undergraduate thesis, Šibenik University of Applied Sciences, accessed 05 December 2023, https://urn.nsk.hr/urn:nbn:hr:143:256357

Kraljević P. NAGRADE ZA KVALITETU [Undergraduate thesis]. Šibenik: Šibenik University of Applied Sciences; 2016 [cited 2023 December 05] Available at: https://urn.nsk.hr/urn:nbn:hr:143:256357

P. Kraljević, "NAGRADE ZA KVALITETU", Undergraduate thesis, Šibenik University of Applied Sciences, Šibenik, 2016. Available at: https://urn.nsk.hr/urn:nbn:hr:143:256357

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Metadata
TitleNAGRADE ZA KVALITETU
Title (english)Quality Awards
AuthorPetra Kraljević
MentorDivna Goleš (mentor)
GranterŠibenik University of Applied Sciences
(Management)
Šibenik
Defense date and country2016-10-27, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Organization and Management
Abstract
Kvaliteta je mjera ili pokazatelj obujma odnosno iznosa uporabne vrijednosti nekog proizvoda ili usluge za zadovoljenje točno određene potrebe na određenom mjestu i u određenom trenutku. Postoje pokazatelji kvalitete proizvoda, pokazatelji kvalitete usluge, pokazatelji kvalitete procesa i pokazatelji kvalitete organizacije. Najpoznatiji i najkorišteniji modeli upravljanja kvalitetom su TQM, Šest Sigma i ISO 9000. Nagrade za kvalitetu nastale su kao poticaj unapređivanja upravljanja kvalitetom i poboljšanja rezultata poslovanja kao posljedice upravljanja kvalitetom. Najpoznatije nagrade za kvalitetu su: Demingova nagrada za kvalitetu, Malcolm Baldrige National Quality Award te European Quality Award. Hrvatska još nema svoju nagradu za kvalitetu.
Abstract (english)
Quality is a measure or an indicator of a volume, that is of an amount of value in use of some product or service in order to satisfy the exactly determined need in the exact place and in the exactly determined moment. There are indicators of product quality, indicators for quality of the process and indicators of organization's quality. Best known and most used models of governing quality are TQM, Six Sigma and ISO 9000. Quality awards appeared as an incentive for improving managing the quality and to improve business results as a repercussion of managing the quality. Best known quality awards are: The Deming Prize, Malcolm Baldrige National Quality Award and European Quality Award. Croatia still does not have her own quality award.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:143:256357
Study programmeTitle: Management; specializations in: Tourism Management, Information Management
Course: Tourism Management
Study programme type: professional
Study level: undergraduate
Academic / professional title: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2016-11-21 10:22:58