The purpose and aim of this paper was obtaining reliable, current and representative, basic quantitative and qualitative information on the structure and satisfaction of the students with the services provided by the Open University of Šibenik. The data necessary to support this paper were obtained from a survey that covered a sample of 90 students of the Open University of Šibenik in June 2015. Both, descriptive statistics (graphical and numerical) and inferential statistics (Spearman's Rank Correlation Coefficient; hypothesis testing – Mann – Whitney – Wilcoxon Test) were applied in order to investigate several elements of student's satisfaction. The findings confirmed that there was a positive link between different forms of satisfaction and the self-assessment of the newly acquired skills and knowledge. When the satisfaction ratings based on sociodemographic characteristics are taken into consideration, it becomes evident that the satisfaction with the teaching rooms differs significantly with respect to gender and education among the respondents. There was no statistically significant difference with respect to gender and education in the other elements of satisfaction. The ratings and rankings based on the survey served to highlight the elements that had to be improved, thus making the students more satisfied in years to come. The analysis results are useful for determining measures that should be implemented in future business activities in order to further facilitate the knowledge and skills acquisition.