Access restricted to higher education institution's students and staff
master's thesis
THE APPLICATION OF STATISTICAL METHODS IN THE ANALYSIS OF SATISFACTION LEVELS OF STUDENTS AT THE OPEN UNIVERSITY OF ŠIBENIK

Zvonimir Kinkela
Metadata
TitlePRIMJENA STATISTIČKIH METODA U ANALIZI ZADOVOLJSTVA POLAZNIKA TEČAJEVA U POU ŠIBENIK
AuthorZvonimir Kinkela
Mentor(s)Ana Perišić (thesis advisor)
AbstractSvrha i cilj ovog diplomskog rada je dobivanje pouzdanih, aktualnih i reprezentativnih, osnovnih kvantitativnih i kvalitativnih informacija o strukturi i zadovoljstvu polaznika pruženim uslugama u Pučkom otvorenom učilištu (POU) Šibenik. Podaci za istraživanje ovog diplomskog rada su dobiveni provođenjem ankete na uzorku 90 polaznika POU Šibenik u lipnju 2015. U diplomskom radu su korištene metode deskriptivne statistike (grafičke i numeričke), kao i metode inferencijalne statistike: Spearmanov koeficijent korelacije i metode testiranja hipoteza (Mann – Whitney Wilcoxonov test za nezavisne uzorke). Utvrđeno je postojanje pozitivne veze između različitih oblika zadovoljstva i samoprocjene stečenih vještina i znanja. Usporedbom ocjena zadovoljstva prema sociodemografskim obilježjima vidljivo je da je zadovoljstvo prostorijama za održavanje nastave značajno razlikuje s obzirom na spol i stupanj obrazovanja ispitanika. U ostalim elementima zadovoljstva nije utvrđena statistički značajna razlika s obzirom na spol i stupanj obrazovanja. Pomoću ocjena u anketnom upitniku ukazano je na elemente koje je potrebno unaprijediti kako bi polaznici bili što zadovoljniji u narednim godinama. Rezultati analize korisni su za utvrđivanje mjera koje je potrebno implementirati u buduće poslovanje, sve u svrhu narednih olakšavanja usvajanja znanja i vještina.
Keywordssatisfaction knowledge self-assessment correlation non-parametric test
Parallel title (English)THE APPLICATION OF STATISTICAL METHODS IN THE ANALYSIS OF SATISFACTION LEVELS OF STUDENTS AT THE OPEN UNIVERSITY OF ŠIBENIK
Committee MembersDivna Goleš (committee chairperson)
Jasmina Sladoljev (committee member)
Ana Perišić (committee member)
GranterVeleučilište u Šibeniku
Lower level organizational unitsMenadžment
PlaceŠibenik
StateCroatia
Scientific field, discipline, subdisciplineSOCIAL SCIENCES
Economics
Quantitative Economics
Study programme typeprofessional
Study levelspecialist graduate
Study programmeManagement
Academic title abbreviationSruč.spec.oec.
Genremaster's thesis
Language Croatian
Defense date2016-06-21
Parallel abstract (English)The purpose and aim of this paper was obtaining reliable, current and representative, basic quantitative and qualitative information on the structure and satisfaction of the students with the services provided by the Open University of Šibenik. The data necessary to support this paper were obtained from a survey that covered a sample of 90 students of the Open University of Šibenik in June 2015. Both, descriptive statistics (graphical and numerical) and inferential statistics (Spearman's Rank Correlation Coefficient; hypothesis testing – Mann – Whitney – Wilcoxon Test) were applied in order to investigate several elements of student's satisfaction. The findings confirmed that there was a positive link between different forms of satisfaction and the self-assessment of the newly acquired skills and knowledge. When the satisfaction ratings based on sociodemographic characteristics are taken into consideration, it becomes evident that the satisfaction with the teaching rooms differs significantly with respect to gender and education among the respondents. There was no statistically significant difference with respect to gender and education in the other elements of satisfaction. The ratings and rankings based on the survey served to highlight the elements that had to be improved, thus making the students more satisfied in years to come. The analysis results are useful for determining measures that should be implemented in future business activities in order to further facilitate the knowledge and skills acquisition.
Parallel keywords (Croatian)zadovoljstvo samporocjena znanja koreliranost neparametarski test
Resource typetext
Access conditionAccess restricted to higher education institution's students and staff
Terms of usehttp://creativecommons.org/licenses/by-nc-nd/3.0/hr/
URN:NBNhttps://urn.nsk.hr/urn:nbn:hr:143:568468
CommitterNives Paškov Milošević