Access restricted to higher education institution's students and staff
undergraduate thesis
BUSINESS PROCESSES

Ivana Škugor
Metadata
TitlePoslovni procesi
AuthorIvana Škugor
Mentor(s)Divna Goleš (thesis advisor)
AbstractDa bi organizacija radila učinkovito, mora utvrditi brojne međusobno povezane radnje i njima upravljati. Djelovanje koje upotrebljava sredstva i kojim se upravlja da bi se omogućilo preoblikovanje ulaznih veličina u izlazne veličine može se smatrati procesom. Primjena sustava procesa u organizaciji, njihovo utvrđivanje i međusobno djelovanje te upravljanje njima može se nazvati „procesnim pristupom“. Prednost je procesnog pristupa osiguravanje trajnog upravljanja vezama između pojedinih procesa unutar sustava procesa te njihovom kombinacijom i međusobnim djelovanjem. Poslovni procesi povezuju aktivnosti svih zaposlenih međusobno, a te aktivnosti opet sa aktivnostima kupaca i dobavljača. Što su bolje ti poslovni procesi organizirani, to je i dodana vrijednost veća. Da bi poduzeće upravljalo cjelovitim poslovnim procesima potrebno je modeliranje poslovnih procesa. Poslovodstvo mora biti u mogućnosti svoje poslovne procese sagledati, prepoznati, definirati i njima upravljati. Mora postojati jasna slika što se događa od trenutka kad se kupac ili korisnik pojavi sa svojim zahtjevom do trenutka kad taj zahtjev kroz niz aktivnosti bude zadovoljen. Na taj način poslovodstvo može upravljati poslovnim procesom, uočavati probleme te uvoditi potrebna poboljšanja.
Keywordsbusiness processes business management quality management quality management principles
Parallel title (English)BUSINESS PROCESSES
Committee MembersNikolina Gaćina
Ana Udovičić
Divna Goleš
GranterVeleučilište u Šibeniku
Lower level organizational unitsMenadžment
PlaceŠibenik
StateCroatia
Scientific field, discipline, subdisciplineSOCIAL SCIENCES
Economics
Organization and Management
Study programme typeprofessional
Study levelundergraduate
Study programmeManagement; specializations in: Tourism Management, Information Management
Study specializationTourism Management
Academic title abbreviationbacc.oec.
Genreundergraduate thesis
Language Croatian
Defense date2015-09-22
Parallel abstract (English)Abstract To make the organization work effectively, must identify a number of interrelated actions and manage them. Effects that use resources and managed in order to enable the transformation of inputs to outputs can be considered as a process. The launch of the process in the organization, their determination and interaction, and manage can be called a "process approach". The advantage is the process approach ensuring permanent control relationships between the individual processes within the system of processes and their combination and interaction. Business processes associated activities of all employees with each other, and that the action back to the activities of customers and suppliers. The better these business processes are organized, that the added value higher. To manage a complete enterprise business processes necessary to business process modeling. Officers must be able to look at their business processes, identify, define and manage them. There must be a clear picture of what happens from the moment the customer or the user appears with his request to do the moment when that application through a series of activities is done. In this way, management can manage the business process, recognize problems and introduce the necessary improvements.
Parallel keywords (Croatian)poslovni procesi upravljanje procesima kvaliteta upravljanje kvalitetom načela upravljanja kvalitetom
Resource typetext
Access conditionAccess restricted to higher education institution's students and staff
Terms of usehttp://creativecommons.org/licenses/by-nc-nd/3.0/hr/
URN:NBNhttps://urn.nsk.hr/urn:nbn:hr:143:606908
CommitterNives Paškov Milošević