Abstract To make the organization work effectively, must identify a number of interrelated actions and manage them. Effects that use resources and managed in order to enable the transformation of inputs to outputs can be considered as a process. The launch of the process in the organization, their determination and interaction, and manage can be called a "process approach". The advantage is the process approach ensuring permanent control relationships between the individual processes within the system of processes and their combination and interaction. Business processes associated activities of all employees with each other, and that the action back to the activities of customers and suppliers. The better these business processes are organized, that the added value higher. To manage a complete enterprise business processes necessary to business process modeling. Officers must be able to look at their business processes, identify, define and manage them. There must be a clear picture of what happens from the moment the customer or the user appears with his request to do the moment when that application through a series of activities is done. In this way, management can manage the business process, recognize problems and introduce the necessary improvements.