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undergraduate thesis
Revizija norme ISO 9001
2019. urn:nbn:hr:143:040766
Pastuović, Antonela
Šibenik University of Applied Sciences
Management

Cite this document

Pastuović, A. (2019). Revizija norme ISO 9001 (Undergraduate thesis). Šibenik: Šibenik University of Applied Sciences. Retrieved from https://urn.nsk.hr/urn:nbn:hr:143:040766

Pastuović, Antonela. "Revizija norme ISO 9001." Undergraduate thesis, Šibenik University of Applied Sciences, 2019. https://urn.nsk.hr/urn:nbn:hr:143:040766

Pastuović, Antonela. "Revizija norme ISO 9001." Undergraduate thesis, Šibenik University of Applied Sciences, 2019. https://urn.nsk.hr/urn:nbn:hr:143:040766

Pastuović, A. (2019). 'Revizija norme ISO 9001', Undergraduate thesis, Šibenik University of Applied Sciences, accessed 04 May 2024, https://urn.nsk.hr/urn:nbn:hr:143:040766

Pastuović A. Revizija norme ISO 9001 [Undergraduate thesis]. Šibenik: Šibenik University of Applied Sciences; 2019 [cited 2024 May 04] Available at: https://urn.nsk.hr/urn:nbn:hr:143:040766

A. Pastuović, "Revizija norme ISO 9001", Undergraduate thesis, Šibenik University of Applied Sciences, Šibenik, 2019. Available at: https://urn.nsk.hr/urn:nbn:hr:143:040766

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Metadata
TitleRevizija norme ISO 9001
Title (english)ISO 9001 NORMA REVISION
AuthorAntonela Pastuović
MentorDivna Goleš (mentor)
Committee memberJasmina Sladoljev (predsjednik povjerenstva)
Committee memberNikolina Gaćina (član povjerenstva)
Committee memberDivna Goleš (član povjerenstva)
GranterŠibenik University of Applied Sciences
(Management)
Šibenik
Defense date and country2019-09-18, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Organization and Management
Abstract
U ovom radu teoretski je obrađena revizija normi ISO 9001. Prikazane su norme od njihovog nastanka pa do danas. Također govorimo o njihovim prednostima i nedostatcima radi kojih su nastajale nove revizije normi od 1994. godine. Zadatak normi je zadovoljiti želje i potrebe kupaca, a njena svrha je da postavlja zahtjeve za uspostavu i održavanje sustava upravljanja kvalitetom. Može se primijeniti na organizacije svih vrsta i veličina kao što su male, srednje, velike, profitne, neprofitne, proizvodne itd. Potrebno je upravljati organizacijom na pravi način kako bi postigli uspješan rad i vođenje. ISO norme osiguravaju sigurnost, pouzdanost i dobru kvalitetu proizvoda i usluga. Koristi od primjene ISO norma imaju poduzeća, inovatori, kupci, potrošači, državna uprava, trgovci, zemlje u razvoju i mnogi drugi.
Abstract (english)
This paper gives a theoretical overview of the revision of ISO 9001 standards. The standards from their creation to the present day are shown. We also talk about their strengths and weaknesses, which have led to new revisions to the standards from 1994. The task of the standards is to satisfy the wishes and needs of customers, and its purpose is to set requirements for the establishment and maintenance of a quality management system. It can be applied to organizations of all types and sizes such as small, medium, large, for-profit, not-for-profit, manufacturing, etc. It is necessary to manage the organization in the right way in order to achieve successful operation and leadership. ISO standards ensure safety, reliability and good quality of products and services. Companies, innovators, customers, consumers, government, traders, developing countries and many others benefit from the application of ISO standards.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:143:040766
Study programmeTitle: Management; specializations in: Tourism Management, Information Management
Course: Tourism Management
Study programme type: professional
Study level: undergraduate
Academic / professional title: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2019-09-19 08:58:08