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undergraduate thesis
UTJECAJ ITIL-A NA KOMPANIJE
2017. urn:nbn:hr:143:905170
Pekić, Ante
Šibenik University of Applied Sciences
Management

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Pekić, A. (2017). UTJECAJ ITIL-A NA KOMPANIJE (Undergraduate thesis). Šibenik: Šibenik University of Applied Sciences. Retrieved from https://urn.nsk.hr/urn:nbn:hr:143:905170

Pekić, Ante. "UTJECAJ ITIL-A NA KOMPANIJE." Undergraduate thesis, Šibenik University of Applied Sciences, 2017. https://urn.nsk.hr/urn:nbn:hr:143:905170

Pekić, Ante. "UTJECAJ ITIL-A NA KOMPANIJE." Undergraduate thesis, Šibenik University of Applied Sciences, 2017. https://urn.nsk.hr/urn:nbn:hr:143:905170

Pekić, A. (2017). 'UTJECAJ ITIL-A NA KOMPANIJE', Undergraduate thesis, Šibenik University of Applied Sciences, accessed 01 April 2025, https://urn.nsk.hr/urn:nbn:hr:143:905170

Pekić A. UTJECAJ ITIL-A NA KOMPANIJE [Undergraduate thesis]. Šibenik: Šibenik University of Applied Sciences; 2017 [cited 2025 April 01] Available at: https://urn.nsk.hr/urn:nbn:hr:143:905170

A. Pekić, "UTJECAJ ITIL-A NA KOMPANIJE", Undergraduate thesis, Šibenik University of Applied Sciences, Šibenik, 2017. Available at: https://urn.nsk.hr/urn:nbn:hr:143:905170

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Metadata
TitleUTJECAJ ITIL-A NA KOMPANIJE
Title (english)THE IMPACT OF ITIL ON COMPANIES
AuthorAnte Pekić
MentorIvan Livaja (mentor)
GranterŠibenik University of Applied Sciences
(Management)
Šibenik
Defense date and country2017-09-22, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Information and Software Engineering
Abstract
ITIL (Information Technology Infrastructure Library) je široko priznat i prihvaćen pristup IT-u na globalnoj razini. ITIL je izrađen kako bi podržao potrebe poslovnog okruženja, omogućujući snižavanje IT troškova, ali i pružanje bolje usluge, poboljšavajući način na koji različiti timovi stupaju u interakciju i upravljaju IT infrastrukturom. Međutim, ITIL nije standard koji propisuje pravila i kontrole, kao što to čini većina drugih standarda (npr. ISO), već se zapravo radi o nizu preporuka... More napisanih na temelju 30 godina iskustva u upravljanju IT uslugama u tisućama organizacija iz privatnog i javnog sektora širom svijeta. U ITIL-u su sadržani opisi važnih IT servisa uključujući zadatke, procedure i ček liste koje se mogu primijeniti na bilo koju IT organizaciju. OGC 2001. godine izdaje drugu verziju ITIL-a koji je postao daleko najčešće korišten sustav upravljanja IT uslugama s pristupom najbolje prakse. Treća verzija ITIL-a koja je usvojila životni ciklus u upravljanju usluga i imala je veći naglasak na integraciji IT poslovanja objavljena je 2007. godine. Životni ciklus sadrži pet elemenata od kojih se svaki bazira na principima usluge, procesima, ulogama i mjerenjima performansi. Svaki element životnog ciklusa utječe na ostale elemente na način da iz njih dobiva ili daje ulazne i povratne informacije. ITIL v3 struktura je koncipirana na temelju kružnog toka ciklusa IT usluga koje prolaze kroz četiri osnovna stanja koje čine Strategija usluge, Dizajn usluga, Tranzicija usluge, Korištenje usluge, a sve ih okružuje Stalno unaprjeđenje usluga. Moderne organizacije tj. kompanije kontinuirano povećavaju svoju ovisnost o IT-u i njezinoj učinkovitoj potpori u realizaciji poslovne strategije. Opisujući svaki pojedini proces ITIL metodologije, prikazane su koristi uvođenja svakog od njih, pa samim time i koristi uvođenja cjelokupne ITIL metodologije. Less
Abstract (english)
ITIL (Information Technology Infrastructure Library) is widely recognized and accepted access to the IT on a global scale. ITIL was created to support the needs of the business environment, allowing the reduction of IT costs, but also the provision of better services, improving the way in which different teams interact and manage the IT infrastructure. However, ITIL is not a standard that provides rules and controls, as most other standards do (eg. ISO), but is actually working on a series... More of recommendations that were written based on 30 years of experience in the management of IT services in thousands of organizations from the private to public sectors around the world. Descriptions of the relevant IT services, including tasks, procedures and chek lists that can be applied to any IT organization, are included in the ITIL. In 2001, OGC issued the second version of the ITIL, which became the most commonly used system of management of IT services with acces to the best practices. The third version of ITIL was published in 2007, and it had bigger emphasis to the integration of the IT business. Life cycle contains five elements in a way that it gets information from them or provides input and feedback. ITIL v3 structure is designed like a roundabout of the cycle of IT services that go through four basic states - Service Strategy, Service Design, Service Transition, Service Operation, and all of them are surrounded by Continual Service Improvement. Modern organizations, i.e. companies constantly increase its dependence on IT and its effective support in the implementation of the business strategy. Describing each process of ITIL methodology, the benefits of the introduction of each of them are shown, and so the benefits of the introduction of the whole ITIL methodology. Less
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:143:905170
Study programmeTitle: Management; specializations in: Tourism Management, Information Management
Course: Information Management
Study programme type: professional
Study level: undergraduate
Academic / professional title: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2017-10-06 07:25:59
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