Electronic government is a way of organizing and able to answer to the citizens' demands , intensive and strategic use of information and communication technologies in the internal management of the public sector as well as in everyday relations with citizens . Thus , e -government refers to the use of information technology by the public administration , which may change relations with citizens and businesses . Of course , policy information society focuses on the development of information and communication technology in order to better quality of life . The foundations of e -government in Croatia are computer and communication infrastructure , data / information and documentation base , availability of electronic services and human resources . The electronic signature is a generic term that includes a range of different types of digital data presented as means of user identification and authentication of the signed electronic documents .