The emergence of conflict is an integral part of every business, and for the successful management of conflicts in management, it is necessary to know very well all segments of business communication and successfully balance between verbal and non-verbal communication, that is, it is up to the manager to recognize in time the causes that led to conflict between employees within system. Following the above, it is important to point out that the subject of this final thesis is conflict management in management, and in order to understand the process of conflict management in management, first of all, adequate education of managers who manage conflict situations is necessary. Namely, conflicts within the organization can arise for various reasons, and in current practice, the most frequent reasons for the occurrence of conflicts are caused by deadlines for the execution of work tasks, interpersonal relationships, and changes that occur within the organizational structure. The goal of the final paper is to analyze the impact of conflicts within the organization, the reason for their occurrence, cause, and effect, and to show the general and specific principles of successful conflict resolution in management using the example of business communication.