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undergraduate thesis
Upravljanje kvalitetom u hotelskoj industriji s naglaskom na kadrovske standarde
2023. urn:nbn:hr:143:432458
Šimunović, Vlade
Šibenik University of Applied Sciences
Management

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Šimunović, V. (2023). Upravljanje kvalitetom u hotelskoj industriji s naglaskom na kadrovske standarde (Undergraduate thesis). Šibenik: Šibenik University of Applied Sciences. Retrieved from https://urn.nsk.hr/urn:nbn:hr:143:432458

Šimunović, Vlade. "Upravljanje kvalitetom u hotelskoj industriji s naglaskom na kadrovske standarde." Undergraduate thesis, Šibenik University of Applied Sciences, 2023. https://urn.nsk.hr/urn:nbn:hr:143:432458

Šimunović, Vlade. "Upravljanje kvalitetom u hotelskoj industriji s naglaskom na kadrovske standarde." Undergraduate thesis, Šibenik University of Applied Sciences, 2023. https://urn.nsk.hr/urn:nbn:hr:143:432458

Šimunović, V. (2023). 'Upravljanje kvalitetom u hotelskoj industriji s naglaskom na kadrovske standarde', Undergraduate thesis, Šibenik University of Applied Sciences, accessed 17 September 2024, https://urn.nsk.hr/urn:nbn:hr:143:432458

Šimunović V. Upravljanje kvalitetom u hotelskoj industriji s naglaskom na kadrovske standarde [Undergraduate thesis]. Šibenik: Šibenik University of Applied Sciences; 2023 [cited 2024 September 17] Available at: https://urn.nsk.hr/urn:nbn:hr:143:432458

V. Šimunović, "Upravljanje kvalitetom u hotelskoj industriji s naglaskom na kadrovske standarde", Undergraduate thesis, Šibenik University of Applied Sciences, Šibenik, 2023. Available at: https://urn.nsk.hr/urn:nbn:hr:143:432458

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Metadata
TitleUpravljanje kvalitetom u hotelskoj industriji s naglaskom na kadrovske standarde
Title (english)QUALITY MANAGEMENT IN THE HOTEL INDUSTRY WITH EMPHASIS ON PERSONNEL STANDARDS
AuthorVlade Šimunović
MentorDivna Goleš (mentor)
Committee memberJelena Šišara (predsjednik povjerenstva)
Committee memberIvana Beljo (član povjerenstva)
Committee memberDivna Goleš (član povjerenstva)
GranterŠibenik University of Applied Sciences
(Management)
Šibenik
Defense date and country2023-08-31, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract
Mnogo je različitih pojmova kvalitete, ali svaka naglašava zadovoljstvo kupaca te potrebu da se poduzeća posvete upravo njoj. Uspjeh u poslovanju svakog hotelskog, ali i poduzeća iz drugih grana, krije se u zadovoljnim kupcima i zaposlenicima. Hotel posluje uspješno ukoliko ga karakterizira dobra radna klima, tj. dobri odnosi između samih zaposlenika kao i zaposlenika i gostiju. Valamar Riviera d.d. primjer je hrvatske hotelske kompanije koja uspješno posluje već dugi niz godina, upravo zahvaljujući dobrom sustavu upravljanja kvalitetom u svim svojim poslovnim procesima. Iako je pandemija COVID-19 „poljuljala“ poslovanje ove hotelske kompanije, i dalje je Valamar Riviera nastavila nizati zavidne poslovne rezultate te zadržati sve svoje zaposlenike i, pri tome, povećavati razinu njihova zadovoljstva. Pri tome je konstantno puno sredstava ulagala u politiku njihovih plaća, sustave njihova nagrađivanja, edukacije, treninge, usavršavanja te osposobljavanja. Sve navedeno je bilo ključno za njen rast i razvoj koji je stalno prisutan te se očekuje isti trend razvoja i u budućnosti.
Abstract (english)
There are many different concepts of quality, but each emphasizes customer satisfaction and the need for companies to focus on it. The success of every hotel business, as well as companies from other branches, lies in satisfied customers and employees. A hotel operates successfully if it is characterized by a good working climate, i.e. good relations between the employees themselves, as well as between employees and guests. Valamar Riviera d.d. is an example of a Croatian hotel company that has been operating successfully for many years, precisely thanks to a good quality management system in all its business processes. Although the COVID-19 pandemic "shaked" the operations of this hotel company, Valamar Riviera continued to achieve enviable business results and retain all of its employees and, at the same time, increase their level of satisfaction. At the same time, she constantly invested a lot of money in their salary policy, reward systems, education, training, and training. All of the above was key to its growth and development, which is constantly present, and the same development trend is expected in the future.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:143:432458
Study programmeTitle: Tourism Management; Tourism Management, Information Management - undergraduate - professional study; specializations in: Tourism Management, Information Management
Course: Tourism Management
Study programme type: professional
Study level: undergraduate
Academic / professional title: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2023-11-08 12:53:11