Public administration in Croatia is structured in a specific way, and in order to improve its work as well as the relationship between public administration commissions and citizens, it is necessary to introduce certain changes. Thus, public administration has been adapting to EU standards over the years, and as a result, the processes of modernization and digitalization of Croatian public administration have started. The digitization of Croatian public administration aims to show citizens of the Republic of Croatia the quality of information and communication technology and strives to encourage them to improve their IT literacy, given that numerous studies have shown that this type of literacy in Croatia is not at an enviable level and is significantly below EU standards. In order to be able to effectively use the numerous innovations that, for example, digital e-government provides to the citizens of Croatia, they should make use of every type of education provided to them, with the help of which they can develop their IT literacy. For this purpose, many strategies were formed for the further improvement of e-government and e-services, considering that it starts with the idea that the quality way of sharing information and quality way of structuring information so that it is simple and comprehensible to all citizens would be effective. In addition, the part of the strategy is the formation of a strategy for removing obstacles due to which significant reforms of the Croatian public administration are not implemented in practice or not fully implemented. The quality of management is maintained in a way that increases transparency and openness, which is also visible as part of the progress of systems such as the e-citizen system, which has proven to be very effective, but there is still room for improvement.