This paper consists of a theoretical part where the most important items for application development are explained. It talks about databases, what types exist with an emphasis on the relational model of databases, and about the basic commands in the SQL language. It also touches on the Java programming language, its advantages over other object-oriented programming languages, and the development environment for using it. The conceptual solution of software for maintenance of IT equipment is a theoretical solution for application development with additions of program codes, which are explained further in the paper. The goal of such an application would be to facilitate the reporting of failures of IT equipment and that the IT service can respond to work orders. Thus, it solves the problem of the human factor in the fastest possible troubleshooting because the application has a record in which it records when the fault was reported by the employee and when the service technician fixed it. Also, as failures are recorded in the record system, it can be monitored whether the same failures occur and recur more often, and it can be influenced by removing defective or semi-defective equipment, but also educating employees for more efficient and quality work on IT equipment. The program also has options for adding and removing equipment and users, ie. employees.