prikaz prve stranice dokumenta PRIMJENA STANDARDA U UGOSTITELJSTVU; PRIMJER KADROVSKI STANDARDI
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undergraduate thesis
PRIMJENA STANDARDA U UGOSTITELJSTVU; PRIMJER KADROVSKI STANDARDI
2017. urn:nbn:hr:143:887310
Škugor, Nives
Šibenik University of Applied Sciences
Management

Cite this document

Škugor, N. (2017). PRIMJENA STANDARDA U UGOSTITELJSTVU; PRIMJER KADROVSKI STANDARDI (Undergraduate thesis). Šibenik: Šibenik University of Applied Sciences. Retrieved from https://urn.nsk.hr/urn:nbn:hr:143:887310

Škugor, Nives. "PRIMJENA STANDARDA U UGOSTITELJSTVU; PRIMJER KADROVSKI STANDARDI." Undergraduate thesis, Šibenik University of Applied Sciences, 2017. https://urn.nsk.hr/urn:nbn:hr:143:887310

Škugor, Nives. "PRIMJENA STANDARDA U UGOSTITELJSTVU; PRIMJER KADROVSKI STANDARDI." Undergraduate thesis, Šibenik University of Applied Sciences, 2017. https://urn.nsk.hr/urn:nbn:hr:143:887310

Škugor, N. (2017). 'PRIMJENA STANDARDA U UGOSTITELJSTVU; PRIMJER KADROVSKI STANDARDI', Undergraduate thesis, Šibenik University of Applied Sciences, accessed 19 April 2024, https://urn.nsk.hr/urn:nbn:hr:143:887310

Škugor N. PRIMJENA STANDARDA U UGOSTITELJSTVU; PRIMJER KADROVSKI STANDARDI [Undergraduate thesis]. Šibenik: Šibenik University of Applied Sciences; 2017 [cited 2024 April 19] Available at: https://urn.nsk.hr/urn:nbn:hr:143:887310

N. Škugor, "PRIMJENA STANDARDA U UGOSTITELJSTVU; PRIMJER KADROVSKI STANDARDI", Undergraduate thesis, Šibenik University of Applied Sciences, Šibenik, 2017. Available at: https://urn.nsk.hr/urn:nbn:hr:143:887310

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Metadata
TitlePRIMJENA STANDARDA U UGOSTITELJSTVU; PRIMJER KADROVSKI STANDARDI
Title (english)APPLICATION OF STANDARDS IN HOTEL INDUSTRY: EXAMPLE PERSONNEL STANDARD
AuthorNives Škugor
MentorDivna Goleš (mentor)
GranterŠibenik University of Applied Sciences
(Management)
Šibenik
Defense date and country2017-09-14, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Organization and Management
Abstract
Suvremeno hotelijerstvo danas se nalazi u fazi razvoja u kojem se naglasak stavlja na stalno povećanje kvalitete. Kvaliteta hotelske usluge predstavlja garanciju i ključ uspjeha hotela. Sigurno sredstvo za povećanje kvalitete usluga je standardizacija, pa se ne može govoriti o kvaliteti bez postojanja standarda. Standard predstavlja osnovicu za postizanje kvalitete i mjerilo nivoa kvalitete za sve proizvode i usluge koje pruža hotel. Za hotel, standardizacija asortimana usluga znači ustvari specijalizaciju za određeni dominantan segment tržišta, koja omogućava zadržavanje osobnosti hotela uz povećanje racionalnosti poslovanja i kvalitete usluga, umjesto postojeće prakse većine naših hotela gdje ''svi nude sve''.Uspješnost hotela ovisi o usvojenim standardima i naporima zaposlenih da svakodnevno i uporno održavaju standarde u komuniciranju s gostima i pružanju kvalitetnih ugostiteljskih proizvoda i usluga.
Abstract (english)
Modern hotel industry is now in the development phase in which the emphasis is on a constant increase in quality. The quality of hotel services represents the guarantee and the key to the success of the hotel. Certainly the means to increase the quality of the service are standardization so we can not talk about quality without the existence of standards. Standard is the basis for achieving quality and quality level measurements for all products and services provided by the hotel. For the hotel, the standardization of product assortments means in fact specialization for a particular dominant market segment, which allows to retain the personality of the hotel by increasing the rationality of business and quality of services rather than the existing practice of most of our hotels where "everyone offers everything".The success of a hotel depends on the adopted standards and efforts of employees to maintain standards of communicating with guests and providing quality catering products and services on a daily basis.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:143:887310
Study programmeTitle: Management; specializations in: Tourism Management, Information Management
Course: Tourism Management
Study programme type: professional
Study level: undergraduate
Academic / professional title: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2017-09-27 11:39:21