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master's thesis
Upravljanje konfliktima u menadžmentu
2021. urn:nbn:hr:143:671878
Dumančić, Domagoj
Šibenik University of Applied Sciences
Management

Cite this document

Dumančić, D. (2021). Upravljanje konfliktima u menadžmentu (Master's thesis). Šibenik: Šibenik University of Applied Sciences. Retrieved from https://urn.nsk.hr/urn:nbn:hr:143:671878

Dumančić, Domagoj. "Upravljanje konfliktima u menadžmentu." Master's thesis, Šibenik University of Applied Sciences, 2021. https://urn.nsk.hr/urn:nbn:hr:143:671878

Dumančić, Domagoj. "Upravljanje konfliktima u menadžmentu." Master's thesis, Šibenik University of Applied Sciences, 2021. https://urn.nsk.hr/urn:nbn:hr:143:671878

Dumančić, D. (2021). 'Upravljanje konfliktima u menadžmentu', Master's thesis, Šibenik University of Applied Sciences, accessed 19 April 2024, https://urn.nsk.hr/urn:nbn:hr:143:671878

Dumančić D. Upravljanje konfliktima u menadžmentu [Master's thesis]. Šibenik: Šibenik University of Applied Sciences; 2021 [cited 2024 April 19] Available at: https://urn.nsk.hr/urn:nbn:hr:143:671878

D. Dumančić, "Upravljanje konfliktima u menadžmentu", Master's thesis, Šibenik University of Applied Sciences, Šibenik, 2021. Available at: https://urn.nsk.hr/urn:nbn:hr:143:671878

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Metadata
TitleUpravljanje konfliktima u menadžmentu
Title (english)CONFLICT MANAGING IN MENAGEMENT
AuthorDomagoj Dumančić
MentorGina Lugović (mentor)
Committee memberAna Vukičević (predsjednik povjerenstva)
Committee memberNikolina Gaćina (član povjerenstva)
Committee memberGina Lugović (član povjerenstva)
GranterŠibenik University of Applied Sciences
(Management)
Šibenik
Defense date and country2021-10-19, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract
Pojam konflikt često važi kao nešto loše, neprirodno i nepoželjno što trebamo izbjegavati, ali to nije uvijek slučaj. Konflikt može biti negativan, ali isto tako može biti i pozitivan za organizaciju ukoliko se istim zna upravljati. Konflikt možemo definirati kao situaciju u kojoj se dvije ili više osoba ili timova, ne slažu oko međusobnih mišljenja, stavova, ideja ili tema. U svakoj organizaciji menadžeri su glavni i odgovorni za upravljanje konfliktima koji nastaju između zaposlenika, a na raspolaganju su im različite metode, tehnike i strategije koje mogu koristiti kako bi kvalitetno upravljali konfliktom i eliminirali ga. Glavni uzrok svakog konflikta je percepcija zaposlenika i menadžera, dok je komunikacija uvijek bila jedino i pravo rješenje. Menadžeri moraju znati aktivno slušati podređene i shvatiti koje su to njihove želje i potrebe jer na taj način uvelike smanjuju mogućnost za nastankom konflikta u organizaciji. Vođenje je ključni element u upravljanju konfliktima jer na taj način motiviramo zaposlenike, a vjerojatnost nastanka konflikta svodimo na minimum. Cilj rada je prikazati kako konflikt nastaje unutar organizacija te kako menadžeri mogu kvalitetno upravljati konfliktima pomoću raspoloživih tehnika, metoda i strategija u svrhu ostvarivanja pozitivnih posljedica na organizaciju i zaposlenike.
Abstract (english)
Term conflict is often valid as something bad, unnatural, and undesirable but that is not always the case. Conflict can be negative, but also can be positive for the organization if we can do the right management of conflict. Conflict can be described as a situation in which two or more persons, or teams, can't agree between their mutual opinions, attitudes, ideas, or topics. In every organization, managers are chief and responsible for conflict management between employees and they have different methods, techniques, and strategies available which they can use so they can do good conflict management. The main reason for conflicts is a perception of both managers and employees whilst communication has always been only solution for it. Managers must know how to listen actively to the wishes and needs of their employees and in that way, they will reduce the risk of conflict happening in the organization. Leadership is one of key elements in conflict management because in that way we motivate employees, and risk of conflict happening is very low. The main goal of this thesis is to show how conflict happens in organizations, and how can managers do good conflict management using certain techniques, methods, and strategies to reach positive consequences for the organization and employees.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:143:671878
Study programmeTitle: Management
Study programme type: professional
Study level: specialist graduate
Academic / professional title: stručni/a specijalist/specijalistica menadžmenta (stručni/a specijalist/specijalistica menadžmenta)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2021-10-26 09:03:08